We will keep you informed regarding traffic after this date. In this case, an exchange must be carried out before the departure time indicated on the initial ticket. The health and safety authorities of the countries served by Thalys have issued a number of travel and safety instructions. Privacy Policy U stapt uit in hartje stad. Travellers are required to complete a digital registration form on entry so that local health authorities can verify whether quarantine is respected. 9364 Amsterdam-Paris departure at 15:15 in Amsterdam and arrival at 18:35 in Paris Passengers will, however, be obliged to keep their ticket on them. Please view the FAQ: Exchanges and refunds. Only by phone at our Contact Center (+ 69 33 1 83 75 49). Travellers are typically entitled to a refund within two weeks of the cancellation of their trip. In addition, a reservation for the train you wish to take is required to guarantee access on board. You have the right to a refund – or you can choose to rebook for another time. 9315 Paris-Amsterdam departure at 8:25 in Paris and 9:52 in Brussels  The UK’s Competition and Markets Authority (CMA) asked LoveHolidays to pay out over £18m ($24m) to customers whose holidays were cancelled due to the coronavirus … If your train has not been cancelled, but you would like to modify your reservation, Thalys has adopted the following commercial measures available on the website www.thalys.com: - If the ticket is exchangeable according to the fare conditions, it can be exchanged before departure with no exchange fees, but with payment of the eventual tariff difference. Thalys Terms and Conditions of Carriage The IZY traffic continues to be interrupted. In order to adhere to COVID-19 safety guidelines, the Thello night train service between Paris and Venice has been cancelled until further notice. The travel restrictions come after southern England was plunged into a Tier 4 lockdown in a bid to suppress a 'mutant' strain of coronavirus. To counter the spread of the coronavirus, the Cabinet recommends travelling only when strictly necessary. Met betrekking tot de wereldwijde gezondheidszorgen kunt u deze pagina bekijken voor informatie over annulering, wijzigingen en restituties.. Gebruik de link in 'Boeking beheren' om restitutie aan te vragen voor een ticket dat u heeft betaald maar niet gebruikt, afhankelijk van het soort ticket dat u heeft. We will keep you informed of circulations beyond this date. Search cheap flights to Englewood (PGD) today with Orbitz. We're reporting on how COVID-19 impacts travel on a daily basis. I did not receive the e-Voucher of €5 or €10 that I bought with my Miles, what do I do? Frequently Asked Questions Regarding Airline Ticket Refunds Given the Unprecedent Impact of the COVID-19 Public Health Emergency on Air Travel , United States Department of Transportation (May … Last updated on the Sunday April 15th 2018. We are offering tax help for taxpayers, businesses, tax-exempt organizations and others – including health plans – affected by coronavirus (COVID-19). Please consult the section “My tickets” in your Thalys account and enter your travel number to find out about the aftersales conditions of your ticket or check your purchase confirmation. We will keep you informed regarding traffic after this date. 9459 Paris-Dortmund departure at 15:55 in Paris and arrival at 20:38 in Dortmund Trade measures: we offer free exchange and refund of all travels from 26/08 until restrictions are lifted. It is mandatory to wear a face mask on board all our trains no matter your destination. General Terms and Conditions of Sale and Use for the Thalys Websites and the Thalys Mobile Boek uw ticket online vanaf € 46. - 9369 Paris-Brussels departure at 17:25 in Paris and arrival at 18:47 in Brussels, 9322 Brussels-Paris departure at 10:13 in Brussels and arrival at 11:35 in Paris To be able to board the Thalys with a ticket to the Netherlands, those negative PCR test results must not date back more than 72 hours before arrival in the country (except for children under the age of 13 years old for whom the test is not required). My Thalys World Open or close the menu. Pre-paid bookings should be canceled at least 6 hours before the scheduled pickup time to be eligible for a refund. Please note, terms and conditions apply. Due to coronavirus (COVID-19) travel advisories, some destinations may be unavailable for certain dates. You can find the form as well as additional information with this regard on travel.info-coronavirus.be. All Thalys and IZY scheduled until 01/09 inclusive are kept. Can I get an invoice for my purchase of Thalys tickets? For tickets purchased on www.thalys.com, you can call our Contact Center (opening hours 07h – 22h): For tickets purchased via other channels, please contact your sales point. who arrive on the Belgium territory from an area that has been classified as a red zone by the Federal Public Service Foreign Affairs in the context of the coronacrisis. If you need your season ticket, but your replacement card has not yet arrived, you can request a temporary ticked through NS Customer Service. In October, Thalys, which carries passengers from Brussels to France, the Netherlands and Germany, reduced services from around 60% to 40%. Railteam. You Aren't Alone Insurance companies' pandemic-based premium repayments have not lived up to their earlier promises, U.S. PIRG finds. In order to carry out this exchange, travellers are requested to contact our customer service by telephone (Belgium: +32 2 808 19 17, France: +33 1 83 75 49 69, Germany: +49 6 21 37 90 91 44, Netherlands: +31 800 370 00 00 ). The cancellation of your ticket is possible depending on the aftersales conditions of your fare. Heeft u uw ticket online geboekt bij NS International, dan kunt u contact opnemen met het NS International Service Center: 030-2300023 (lokaal tarief). Trade measures: we offer free exchange and refund of all travels from 26/08 until restrictions are lifted. It later extended the window for COVID-19-related refunds to May 31. Find all of our coronavirus coverage and travel resources here. Customers who no longer wish to travel or who wish to postpone their trip to a date later than 15 January can benefit from the specific covid-19 refund conditions specified here. &, é, ", §, -, _, [, ^). C'est le Thalys du 30 avril au 3 mai. Wearing face masks on the train is mandatory. Do young people under 26 benefit from a special Thalys fare? Clients are invited to reach out to the Thalys Customer Service by phone to benefit from the exceptional commercial measures as the latter are not available online. In the absence of the required test results, in order to allow clients to make arrangements, a free exchange of their ticket is granted for another departure date up to 15 January 2021. - A refund in Thalys e-vouchers covering the ticket price with a bonus of additional 15€ per ticket. Eurostar backtracks over coronavirus refunds after complaints This article is more than 7 months old. As a result of the Covid-19 epidemic, Thalys is adapting its capacity and reducing its train supply. Search for information. Economic Impact Payments We have sent most payments to taxpayers. Your ticket can be cancelled online, by phone or at the station. 9472 Dortmund-Paris departure at 15:14 in Dortmund and arrival at Brussels 20:05 (will depart from Brussels instead of Dortmund on 13/12/2020) Do children benefit from a special Thalys fare? - 9339 Paris-Amsterdam departure at 12:25 in Paris and arrival at 15:44 in Amsterdam The Thalys Lounges in Paris and Brussels will also remain closed. The Belgian authorities require travellers to fill in the Passenger Locator Form (PLF) within 48 hours preceding their arrival in Belgium. - To request your refund or Pass exchange, please contact customer service before May 1st, 2021. View our travel information page for refund and change availability during the coronavirus.. See COVID-19 … BRADENTON, Fla. — A Bradenton family spent six months fighting Apple Vacations for a refund after their trip to Cancun, Mexico, was canceled due to COVID-19… De OV-sector wordt door de overheid en het RIVM op de hoogte gehouden van de situatie rondom het coronavirus. Important: Make sure you include your original ticket or a copy of your subscription ticket/BahnCard 100 with the passenger rights form. Dès l’entrée dans votre gare, vous devez donc porter la protection nécessaire, de même que sur les quais et à bord du train. Note: if the ticket has already been printed, a refund will only be possible after return of the ticket - Tip: As the number of seats at the lowest fares on Thalys, Eurostar, TGV and ICE trains is limited, we recommend that you book your trip as early as possible. Talis is dedicated to providing broad access to fast, highly accurate, actionable diagnostic testing at the point of care to ensure better treatment and disease management for patients with COVID-19 and other infectious diseases. To find out everything concerning our refund process, look for the category that best matches your request so as to work out what steps to take next. Since then, the outbreak has evolved rapidly with governments around the world taking swift action to slow the spread of COVID-19. Thalys, which has similar shareholders to Eurostar, is also happy to offer refunds. - Coronavirus : Thalys roulera à 60% de sa capacité à partir de la fin août 15/06/2020 Les Thalys roulent à nouveau vers l'Allemagne, à raison d'un train par jour Thalys van en naar Disneyland Parijs (Marne-la-Vallée) en Luchthaven Charles de Gaulle zal tot 13 maart 2021 niet rijden. Until December 15 2020, a travel authorisation certificate (“attestation de déplacement dérogatoire”) must be presented in order to be able to travel within France. It’s worth telling the company when you contact them if you need the money urgently, for example if you’ve lost your job because of coronavirus. - Thalys van en naar Disneyland Parijs (Marne-la-Vallée) en Luchthaven Charles de Gaulle zal tot 13 maart 2021 niet rijden. If your ride is affected by cancellation due to Covid-19, you will be reimbursed and provided with a full refund of the ticket price in the form of a voucher as per the Terms & Conditions. General Terms and Conditions of Sale and Use for the Thalys Websites and the Thalys Mobile Loyalty programme. Thalys is faster than flying - Paris to Brussels in 1h22, Paris to Amsterdam in 3h20, Paris to Cologne in 3h20, city centre to city centre. General Terms and Conditions of Sale and Use for the Thalys Websites and the Thalys Mobile. For any question or comment, do not hesitate to contact us. A partir du 2 novembre, l’offre sera ramenée à 30% des possibilités habituelles. All Thalys and IZY trains scheduled until 01/09 included are maintained. These guidelines are subject to change. Due to coronavirus (COVID-19) travel advisories, some destinations may be unavailable for certain dates. La crise du coronavirus oblige l’opérateur de trains à grande vitesse Thalys de réduire encore son offre. Search for information. Real reason your coronavirus holiday refund is being delayed. Pre-paid bookings should be canceled at least 6 hours before the scheduled pickup time to be eligible for a refund. Privacy Policy You can make a refund request due to: An exchange : to find out what action to take, please look at our special FAQ Complete our form to request a refund if your travel has been impacted by COVID-19. The service on board in Premium and the service at the Thalys Bar are suspended. https://www.interieur.gouv.fr/Actualites/L-actu-du-Ministere/Attestation-de-deplacement-et-de-voyage, Ministère de l’Europe et des Affaires étrangères, General Terms and Conditions of Sale and Use for the Thalys Websites and the Thalys Mobile, that are over 12 years old and who do not have their main residence in Belgium and, who will remain in Belgium for over 48 hours and. DB (German Railways) was originally a minority partner, but has now pulled out. - 9369 Paris-Amsterdam departure at 17:25 in Paris and arrival at 20:44 in Amsterdam, 9448 Brussels-Paris departure at 14:43 in Brussels and arrival at 16:05 in Paris Find out more. As a result of the Covid-19 epidemic, Thalys is adapting its capacity and reducing its train supply. This rule applies to all stays with a duration from 48 hours. Please consult the section “My tickets” in your Thalys account and enter your travel number to find out about the aftersales conditions of your ticket or check your purchase confirmation. All Thalys and IZY scheduled until 01/09 inclusive are kept. Puis-je obtenir un remboursement complet, d'autant plus que le Thalys lui-même autorise les remboursements complets ? Virgin Holidays to refund £203million to customers with cancelled holidays due to coronavirus, as CMA takes action Alice Grahns , Digital Consumer Reporter 23 Oct 2020, 10:22 Suggestions are available, browse the list with the cursor keys from top to bottom. Got questions about your rights if a trip is cancelled because of coronavirus? Refunds Simply download, complete and sign the passenger rights form, then send it to the address provided on it. This article was last published on April 3, 2020. Find out more. Newsletter : promos, nouveautés, jeux concours, offres partenaires, Affiliate programme Due to the recent governmental measures and the evolution of the situation regarding the epidemic, Thalys is forced to reduce its transport plan. - U kunt uw tickets annuleren via uw oorspronkelijke verkooppunt. - According to new measures to fight against covid-19 taken by the Dutch government on the night of 24 December 2020, travellers coming from a risk area are required to show negative PCR test results in order to enter the country from Tuesday 29 December. U kunt uw tickets annuleren via uw oorspronkelijke verkooppunt. STUDENTS who no longer want to live in their university accommodation might be wondering what their rights are in terms of a refund. Please be aware we are currently prioritizing customers whose plans are immediately affected. If you need to get information, plan or change a journey, or exchange tickets, please use: the Assistant SNCF app and/or the OUI.sncf app and website; … A refund request must be submitted up to 30 days after the travel date. Unfortunately we are unable to go ahead with our trip to Europe due to the coronavirus situation, and therefore I'm currently cancelling all my travel plans. ... skipping meals and confusion are also symptoms associated with Covid-19 which people should look out for. In case you still wish to get a refund for the booking of a flight that will be operated, the Europ Assistance cancellation insurance will refund the part that is not reimbursed by Brussels Airlines, for example in case of illness, accident or decease of the insured person or his/her relatives up to the 2 nd degree.